Privacy Policy
About this Privacy Policy
PCA Embroidery respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit our website, place an order, request a quote, upload artwork or join our mailing list, how we use that information, and the choices and rights you have.
Information We Collect
When you use our website, we may collect personal information that you provide to us. This can include your name, email address, phone number, billing and delivery details, information about your order, and any messages or instructions you send us.
If you request custom embroidery or upload your own artwork, we may also collect the files, images, logos, sketches and other information you provide so that we can prepare your quote or complete your order.
If you join our Chaos Crew mailing list, we collect your email address and your consent to receive marketing emails from us.
We may also collect technical information about how visitors use our website through Wix and permitted cookies and tracking technologies.
How We Use Your Information
We use your personal information to process and deliver orders, respond to enquiries, provide quotes, create personalised or embroidered products, communicate with you about your order, and provide customer service.
Where you have chosen to join our Chaos Crew mailing list, we use your email address to send you PCA Embroidery news, new product information, offers and rally or event updates. You can unsubscribe from marketing emails at any time.
We may also use information about how our website is used to understand how visitors interact with the site and to help us improve our website, products and marketing. Advertising and marketing tracking is only used in accordance with the choices you make through our cookie consent banner.
Payments and Order Processing
Payments made through our website are processed securely using Wix Payments or PayPal. Depending on the payment method you choose, this may include credit or debit card payments, Apple Pay or Google Pay.
Payment providers process the information needed to complete your payment. PCA Embroidery does not receive or store your full credit or debit card details. We retain information about your order and payment as necessary to fulfil your order, deal with queries and maintain appropriate business and accounting records.
Who We Share Information With
We only share personal information where it is necessary to operate our website, provide our services or fulfil your order.
Our website is hosted and operated using Wix, which processes and stores information on our behalf. Payments are processed by Wix Payments and, where selected by the customer, PayPal.
For orders sent by post, we provide Royal Mail with the information needed to deliver your parcel, such as your name and delivery address.
We may also share information where we are required to do so by law. We do not sell your personal information.
Customer artwork uploaded for custom orders or quotes is used to provide the requested service. We do not share your artwork with unrelated third parties for their own purposes, although service providers such as Wix may process or store the files as part of operating our website.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary to provide our services, fulfil orders, deal with enquiries and meet our legal, tax and accounting obligations.
Order and payment records may be kept for the period required for business, accounting and tax purposes.
Information submitted for quotes or custom work, including uploaded artwork, may be retained where needed to complete the work or deal with future queries or repeat orders.
If you join our Chaos Crew mailing list, we will keep your email address until you unsubscribe or ask us to remove it.
Cookies and Tracking
Our website uses cookies and similar technologies to help it work properly, understand how visitors use the site and, where you consent, support advertising and marketing.
Essential cookies may be used because they are necessary for the website to function. Other cookies and tracking technologies are only used according to the choices you make through our cookie consent banner.
Our website is hosted by Wix and may use Wix services and analytics. We also use Meta/Facebook marketing tools, which may use cookies or similar technologies where you have given the appropriate consent.
You can accept, deny or manage non-essential cookies using the cookie consent banner and change your choices through the cookie settings available on our website.
Your Privacy Rights.
You have rights over the personal information we hold about you. Depending on the circumstances, you may ask us to provide a copy of your personal information, correct inaccurate information or delete information we no longer need to keep.
You can also ask us to restrict or object to certain uses of your information and withdraw consent where we rely on your consent to use your information.
If you have joined our Chaos Crew mailing list, you can unsubscribe from marketing emails at any time.
To make a request about your personal information, please contact PCA Embroidery using the contact details below.
Contact Us
If you have any questions about this Privacy Policy, would like to exercise any of your privacy rights, or would like us to access, correct or delete personal information we hold about you, please contact:
PCA Embroidery
Email: pcaembroidery1@gmail.com
We will respond to privacy requests as soon as reasonably possible and in accordance with applicable data protection law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or the way we handle personal information.
Any changes will be published on this page. We recommend checking this page occasionally if you would like to stay informed about how we protect your information.
Last updated: 3 September 2026